Privacy Policy

1. Who we are

Marlow Nutrition Pty Ltd (ABN 00 000 000 000) of Level 5, 20 Bond Street, Sydney NSW 2000, Australia ("Marlow Nutrition", "we", "our", "us") operates the website at removaloiglowae.world (the "Site") and sells the food supplement Slim Coffee Booster. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We collect personal information you provide directly when you place an order (full name, telephone number, delivery address), submit a contact form (name, email address, message), or subscribe to marketing communications (email address). We also collect information automatically when you visit the Site, including IP address, browser type, pages visited, referring URL, and cookie identifiers as described in our Cookie Policy.

3. How we use your information

We use your personal information to: process and fulfil your orders; contact you to confirm order details and arrange delivery; respond to your enquiries; send you marketing communications (only where you have opted in); improve our website and product offerings; comply with our legal obligations; and detect and prevent fraud.

4. Legal basis for processing

We process your personal information on the following bases: (a) performance of a contract - to process orders and deliver your purchases; (b) legitimate interests - to improve our Site, prevent fraud, and communicate service updates; (c) consent - for marketing emails and non-essential cookies, which you may withdraw at any time; (d) legal obligation - where required by applicable Australian law.

5. Google services

Our Site uses Google Ads and Google Analytics. These services may set cookies and collect data about your visit to help us measure advertising effectiveness and understand how visitors use our Site. Google Analytics sets cookies including _ga and _gid. Google Ads sets the _gcl_au cookie. We have implemented Google Consent Mode v2: by default, all non-essential data collection is denied until you accept cookies via our banner. On acceptance, analytics_storage, ad_storage, ad_user_data, and ad_personalization are updated to granted. You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout. You can manage your Google Ads personalisation at adssettings.google.com.

6. Sharing your information

We do not sell your personal information. We may share it with: (a) delivery partners and logistics providers for order fulfilment; (b) Google LLC for analytics and advertising (see section 5); (c) payment processors operating under their own privacy policies; (d) professional advisers (legal, accounting) under confidentiality obligations; (e) government authorities where required by law. Some of these third parties are located outside Australia, including in the United States. Where personal information is transferred internationally, we take reasonable steps to ensure it is protected to a standard comparable to the APPs.

7. Data retention

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Order records are typically retained for seven years for accounting and tax purposes. Marketing preferences are retained until you withdraw consent. Website analytics data is retained in accordance with our Google Analytics settings (default 26 months).

8. Your rights

Under the Australian Privacy Act and APPs, you have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your information (subject to our legal retention obligations); withdraw consent for marketing at any time; and lodge a complaint. To exercise these rights, contact us at hello@removaloiglowae.world.

9. Complaints - OAIC

If you are not satisfied with our handling of a privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the Australian supervisory authority for privacy matters. Contact the OAIC at oaic.gov.au or GPO Box 5218, Sydney NSW 2001.

10. Cookies

Our use of cookies is described in detail in our Cookie Policy. You can manage your cookie preferences at any time via our cookie banner.

11. Security

Our Site is served over HTTPS. We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. No method of internet transmission is 100% secure; we cannot guarantee absolute security.

12. Contact us

For any privacy enquiries, please contact our Privacy Officer at: hello@removaloiglowae.world · Marlow Nutrition Pty Ltd, Level 5, 20 Bond Street, Sydney NSW 2000, Australia.